WHAT IF I'M NOT SATISFIED WITH MY ORDEER?
We guarantee your satisfaction! Your flowers, plants or any other preserved items are guaranteed to last at least seven days. If for any reason you are not satisfied with the freshness of your gift or about any of our items, please contact us, we will gladly consult with you to arrive at an agreeable solution.
MY ORDER DOESN'T LOOK LIKE THE PHOTO.
Our florists fill each order according to a recipe and make their arrangements as similar as possible, with respect to our substitution policy. However, there are times when further substitutions are required in order to ensure the timely delivery of your gift. If, for some reason, you or your recipient are not satisfied with the quality of your arrangement, please reach out to us so that we can schedule a fresh re-delivery or full refund.
ANONYMOUS FLOWER DELIVERY
If there is no signature on the gift message, the sender may have accidentally left the card unsigned or they may have wanted to remain anonymous. As per our company policy, we do not release our customer's information without their consent. Please contact us and we will reach out to the sender to request the release of their information.
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